Madeira tourism providers

Thank you for visiting InMadeira.com. Please read the Terms and Conditions before using InMadeira.com or making reservations.

A. General Information

InMadeira.com represents an intermediate between service providers and Users. That means that we will only suggest experiences and make reservations easier for users, while the Suppliers are responsible to provide them according to the conditions advertised.

Whenever you make a booking in our website we recommend you to read the Suppliers’s Terms and Conditions, and take into account the specificities of each product.

InMadeira.com is not responsible for any contract or arrangement between users and service providers.

All services provided by suppliers are their responsibility. However, all the experiences presented in our website are planned and produced by legal, professional and reliable entities.

InMadeira.com reserves the right to change or update these Terms and Conditions in order to adjust possible legislative changes or other information. In that sense, before visiting our website, you should read carefully these Terms and Conditions.

B. Bookings

When you make a booking in InMadeira.com you agree with the Terms and Conditions.

The experience depends on the availability and specific conditions of the selected Supplier, namely, in cancellation terms or booking changes, weather restrictions, age limit, users physical condition or others.

Booking is valid after delivering the voucher and paying for the experience to the service provider. On the experience day, the user must present his voucher to confirm his reservation.

To make a booking order in InMadeira.com, users must be over 18 years old.

C. Insurance

Service providers are responsible for providing insurance for each experience.

InMadeira.com is not responsible for suppliers' information flaws (availabilities, booking changes, rates, cancellations without notice), for services or products offered or other damages practiced (indirect, direct, consequential or punitive).

Users have to meet all the basic precaution conditions required by service providers, needed to carry out the experience.

D. Conditions and Cancelation Policy

1. The Supplier may cancel the activity for reasons such as: 

a. Adverse Weather Conditions.

b. Security conditions are not met.

In this case the service may be rescheduled or the user will be refunded in full of any deposits that were made for this service.

2. The user is subject to the supplier’s Cancelation Policy that may vary depending on the supplier and the service or product booked.

3. Cancellations made beyond 48 hours will qualify for a full refund of any deposits that were made for this service.

4. If the user fails to appear without notice (No Show), there will be no refund of the deposit made. It is considered that the user noticed cancelation when it is communicated with minimal advance defined for the service by written communication, e-mail, registered letter or by phone. It is necessary to clearly identify the reservation and services to cancel.

We ensure you that your privacy will be protected while you´re visiting InMadeira.com. In that sense, we will safeguard and protect the confidentiality of your personal data.

InMadeira.com will only collect the data that is necessary to communicate with users, make their reservations and for possible marketing actions.

By accepting this Privacy Policy you agree to the processing of your personal data by InMadeira.com, to make reservations through our website.

According to the Law n º 67/98, (Personal Data Protection Law) all users have the right to access, rectify and cancel their personal data.

All the data collected by InMadeira.com are provided voluntarily by users. Information is collected when online reservation is ordered.

When the user books some service or product in InMadeira.com we will collect general information (name, date of birth, VAT number, e-mail), and extra information (address, postal code, city, country, telephone, stay hotel) and your credentials (e-mail and password).

Changes in Privacy Policy

InMadeira.com reserves the right to change or update this Privacy Policy in order to adjust possible legislative changes or other information.

Although we try to use all the available means to ensure information’s accuracy and integrity in our website, no liability is assumed by InMadeira, whether the information provided is not accurate or complete.

When you use any of our services on www.inmadeira.com, our mobile sites or mobile applications, we may collect information using cookies. This information is used to provide you with a more personalised service and so we can continuously improve our products.

We never sell the information we collect using cookies, nor do we disclose the information to third parties.

What are cookies?

«Cookies» are small text files with information considered to be relevant, that the devices used for access (computers, mobile phones or portable mobile devices) load, through the internet browser, when a website is visited by the Customer or User.

The use of "cookies" helps websites recognize the devices of Users and Customers the next time they visit them, and in some cases, it is also essential for their operation.

How do we use them?

InMadeira.com may, eventually, use two major categories of «cookies»: «cookies» within the scope of online sites and «cookies» within the scope of direct electronic communication channels, being always, in any of the categories, the respective deactivation guaranteed by the Users or Customers.
InMadeira.com uses «cookies» on its websites to improve the performance and browsing experience of Users and Customers, increasing, on the one hand, the speed and efficiency of response and, on the other, eliminating the need for repeatedly entering the same information.

The «cookies» used by InMadeira.com, in all of its channels, do not collect personal information that allows the identification of Users or Customers, saving only generic information, namely the form or geographic location of access and the way they use the channels, among others. «Cookies» only retain information related to the preferences of Users and Customers; no personal identifiers are recorded.

InMadeira.com, within the scope of direct electronic communication channels, may also use «cookies» to open the different electronic communications sent, such as "newsletters" and electronic mail, for statistical purposes - allowing to know if these communications are open and check clicks via links or advertisements within those communications.

Also, in this category of «cookies», Users and Customers always have the possibility to disable the sending of electronic communications through the specific option at the bottom of the same.

What types of «cookies» does InMadeira use?

Regarding the type of intended purposes, the InMadeira.com may, whenever necessary, use seven different types of «cookies», according to the following specifications:

(i) Essential «Cookies» - some "cookies" are essential to access specific areas of online channels, allowing navigation and use of your applications, such as access to secure areas of websites, through user registration - without these «cookies», services that require it cannot be provided;

(ii) Functionality «Cookies» - functionality cookies allow remembering the user's preferences regarding navigation on websites, thus not needing to reconfigure and personalize it each time he visits him;

(iii) Analytical «Cookies» - these cookies allow to quantify the number of visitors and analyse statistically the use made by users of our services. They can be treated by us or by a third party and thanks to them we can improve our navigation on our web and enhance the way we present the information.

(iv) Advertisement «Cookies» - these cookies enable the effective management of our portal advertising space. That way we can adjust the advertising content to the use you make of our website. They can be treated by us or by third parties, and thanks to them we are able to know your browsing habits therefore introducing related advertisement.

(v) Geolocation «Cookies» - They are used to locate geographically the situation of the computer, Smartphone, or tablet in order to provide the most appropriate content and services according to your location.

(vi) Registration «Cookies» - When you register in our site, cookies that identify you as a registered user are generated. They can be used to identify your user account and other services associated to this, and they function as long as you do not cancel your account, close your browser, or turn off the device. Also, these cookies can be used in combination with analytical data in order to identify your preferences individually on our website.

(vii) Third-party «Cookies» - In some of our pages, cookies can be installed by a third party. This allows them to manage and improve the services they offer. An example of this use is the links of social networks that permit sharing our content.

For these purposes, InMadeira.com can provide a high-quality experience to Users or Customers, personalizing information and offers and identifying or correcting any problems that may arise in the context of their use. Regarding the type of validity, there are two types of "cookies":

(i) Persistent «Cookies» - cookies that are stored on the devices used to access the channels (computers, mobile phones, etc.), at the level of the computer application used to browse the Internet ("browser"), and are always used that Users or Customers visit any channel again - in general, they are used to direct navigation according to the interests of the User or Customer, allowing InMadeira.com to provide a more personalized service;

(ii) Session «Cookies» - these are temporary cookies, which are generated and are only available until the session ends, since the next time the Customer or User accesses his internet browser ("browser") the "cookies" they will no longer be stored - the information obtained allows you to manage sessions, identify problems and provide a better browsing experience.

Essential Cookies

Functionality Cookies

Analytical Cookies

Advertising Cookies

Third party cookies

Our pages do not include content from external sites.

Some services provided by our pages are the responsibility of external service providers, so you should consult the terms provided:

Google

Facebook

Services provided by third parties are beyond the control of InMadeira.com. Providers may, at any time, change the conditions of the service, the use and purpose of cookies, etc.

How to manage «cookies»?

Users can disable part or all of the «cookies» at any time - they must, for that, follow the instructions available in each of the computer applications used to browse the internet ("browser"), however, with the deactivation, the user may lose access to some features of the website.

All browsers allow the user to accept, refuse or delete cookies, and also inform the user whenever a cookie is received, namely by selecting the appropriate settings in the respective browser. The user can configure cookies in the "options" or "preferences" menu of his browser.

You can accept the use of cookies, through the button Accept cookies present in the information sentence that appears on our websites, or make your choices and manage them through the available browsers and tools.

Note, however, that by disabling cookies, you can prevent some web services from functioning correctly, affecting, partially or totally, the navigation on the website.